General terms and conditions
The terms of business define the rules for shopping through the "Verstovšek Estate online store" (hereinafter: the online store). The general terms of business establish the rights and obligations of customers and visitors to the website www.verstovsek-estate.com (hereinafter referred to as: "User") when ordering products available on the website www.verstovsek-estate.com, as well as the business relationship between the Provider and the User.
The general terms of the website www.verstovsek-estate.com are composed in accordance with the Consumer Protection Act (ZVPot-UPB2), based on the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS) and international business codes. The customer confirms that they are familiar with the entire text of the general terms of business on the website www.verstovsek-estate.com and agrees to them.
1 Information about the provider
Online marketing on www.verstovsek-estate.com is conducted by VERSTOVŠEK ESTATE, d.o.o., Cankarjeva cesta 16, 1000 Ljubljana, registered in the court register under registration number SRG 2023/10080. The company is VAT registered. VAT ID: SI 96790733.
2 Accessibility of information
The Provider undertakes to always provide the customer with the following information:
Company details (name and registered office, registration number),
Contact information that allows the user to communicate quickly and effectively (email, phone),
Essential characteristics of the goods,
Availability of items (each item offered on the website should be available within a reasonable timeframe),
Terms of delivery of items (method, location, and timeframe of delivery),
All prices must be clearly and unambiguously stated, and it must be visibly shown whether they already include taxes and shipping costs,
Method of payment and delivery,
The period within which it is still possible to withdraw from the contract and the conditions for withdrawal; in addition, information on whether and how much it costs the customer to return an item.
3 Orders
The customer is responsible for the information provided during the order process. The Provider is not responsible for any delivery errors due to incorrect addresses. After placing an order, the customer receives an electronic contract (invoice) via email. The contract (invoice) is stored electronically on the server and is accessible to the customer at any time in their user profile.
4 Delivery of goods
Delivery within Slovenia is handled by Pošta Slovenije. All shipments are insured, and in case of damage, we will replace it with a new one or refund your money. For orders placed by noon, the shipment is expected to be delivered the next working day. Shipping costs are charged according to the Pošta Slovenije price list. In the case of packages sent with cash on delivery, only the actual amount confirmed at the time of order will be charged.
The shipping cost is calculated based on the weight of the shipment:
Up to 2 kg – €4.90
2 kg – 5 kg – €5.50
5 kg – 10 kg – €6.50
10 kg – 15 kg – €7.50
15 kg - 20 kg - €8.00
Free shipping for orders over €80.
If the recipient is unavailable at the time of delivery, a written notice will be left regarding the time and place for pickup. The carrier, Pošta Slovenije, is responsible for loss or damage to the shipment. In case of damage or loss, the Provider will send a new item immediately upon notification. The customer must inform the carrier or the Provider about the damage or loss of the shipment. The contractual partner for delivery is Pošta Slovenije; however, the Provider reserves the right to choose another delivery service if it can fulfill the order more effectively.
5 Right to withdraw from purchase, return of goods
The customer has the right to inform the Provider (at the contact email info@verstovsek-estate.com) within 14 days of receiving the goods that they are withdrawing from the contract without having to provide a reason for their decision. The only cost incurred by the customer regarding withdrawal from the contract is the cost of returning the goods. The goods must be returned to the seller no later than 30 days from the date of the withdrawal notification. The returned goods must be undamaged and in unchanged quantity, unless the goods were destroyed, damaged, lost, or the quantity decreased without the fault of the consumer. Refunds will be processed as soon as possible, but no later than 30 days from receiving the withdrawal notification. Refunds will be made to the customer’s transactional (personal) account as specified in the return notification. Returning the received goods to the Provider within the withdrawal period is considered notification of withdrawal from the contract. Goods should be returned to the Provider at VERSTOVŠEK ESTATE d.o.o., Valvasorjeva 37, 8250 Brežice.
8 Prices
All prices of our products are clearly and unambiguously displayed—showing what the product price is (all prices already include VAT). Prices of items do not include shipping costs. These are indicated when calculating the order value before electronic order confirmation. The Provider covers packaging and wrapping costs. The Provider reserves the right to change prices. The valid price is the one published on the day of the order, i.e., the day of order completion and submission. Discounts in promotions are not cumulative and are time-limited. Verstovšek Estate d.o.o. reserves the right to exclude certain items from the promotion.
9 Payment terms
The Provider offers the following payment methods:
Payment by pro forma invoice: intended primarily for legal entities. The customer receives a pro forma invoice via email at the address specified in the order. After payment of the pro forma invoice, the shipment will be dispatched within the agreed timeframe.
Cash on delivery: if the customer wishes to pay upon receipt, this method is only available with cash payment. The customer must be personally present upon pickup, regardless of the shipment value. In the case of sending a package with cash on delivery, the customer pays only the actual amount received upon order confirmation.
Payment by credit card online; the ordered wine can also be securely paid by credit card. The Provider accepts Visa and Mastercard.
Payment via PayPal.
10 Security
The Provider uses appropriate technological and organizational measures to protect the transfer and storage of personal data and payments. Secure authorizations and transactions with credit cards are managed by EON. Credit card authorizations are performed in real-time with immediate verification of data by banks. Card details are not stored on the Provider's server.
11 Personal data security
The Provider is committed to permanently protecting all personal data. This data will be used exclusively for account management, offers, and other necessary documentation.
12 Complaints and disputes
We respect applicable consumer protection legislation and strive to meet customer expectations to the best of our ability. However, if there are complaints or claims, we kindly ask the customer to send them in writing to the email info@verstovsek-estate.com. We will strive to resolve all potential claims (and disputes) amicably; the complaint handling process is confidential. Thank you for your trust; we are confident we will justify it.
13 Subscription to newsletter
By subscribing to the newsletter, the subscriber agrees that the personal data provided during the newsletter registration will be used and processed for sending messages related to the Provider's business (promotions, news, advertisements, updates, events, etc.) to their email address.
This consent can be revoked at any time in writing. The subscriber can do this by replying to the newsletter, writing "UNSUBSCRIBE" in the subject line. Revocation can also be sent otherwise to the email address: dpo@verstovsek-estate.com. By subscribing to the newsletter, you will be informed about new offerings, promotions, events, etc.
14 Warnings
The sale of alcoholic beverages to minors is prohibited. Therefore, the customer must be of legal age at the time of placing the order. Otherwise, the Provider will immediately withdraw from the contract. By agreeing to the general terms, you confirm that you are over 18 years old. The Ministry of Health warns that excessive alcohol consumption harms health.